Workshops Team Manager

TUMO Center for Creative Technologies

Workshop Delivery - Planning and execution of workshops and related activities, including arranging for necessary materials, facilities, and equipment - Streamlining the operations and management of TUMO Workshops to ensure delivery against agreed benchmarks of student success, quality assurance, and efficiency - Acting as an escalation point for any issues pertaining to workshop delivery or people management - Providing effective management to Workshop Leaders, ensuring that they develop students’ skills through the delivery of exceptional workshops - Ensuring overall team adherence to and achievement of quality control checks, upholding the standards for workshop delivery and student evaluation across the team - Setting goals, objectives and KPIs - Ensuring that the team meets or exceeds all KPIs - Set employee performance goals and objectives according to the company's policy - Oversee the logistical arrangements for the workshops across all TUMO centers, including center travel, accommodations and transportation - Implementing Service Improvement Plans with agreed improvement measures and monitoring achievement against those measures People Management: - Leading and motivating Workshop Leaders and Team Leaders, providing guidance and support, and ensuring that they meet or exceed their individual performance targets - Ensuring adherence to designated workshop schedules by managing team schedules and liabilities (including sick leave, annual leave etc.) - Ensure constructive feedback to all team members, such as holding regular 1n1 meetings with the team - Ensuring effective communication and collaboration within the Workshops team and across other departments - Ensuring compliance with company policies and procedures related to people management - Fostering a team culture that aligns with TUMO's values and promotes positivity and support - Recruiting, hiring, and training Workshop Leaders and Team Leaders

Your Traits - You are a passionate person who derives pleasure from motivating, inspiring, guiding, and coaching your team - You enjoy planning, organizing, delegating and arranging resources, and ensuring the successful completion of team responsibilities Your Skills & Abilities: - Excellent verbal and written communication skills - Strong coordination and organization skills - Strong data analytical skills - Excellent interpersonal and conflict resolution skills - Excellent people management, coaching and mentoring skills - Experience in process implementation skills - Alignmed with and commitment to TUMO’s core values and long-term vision Your Experience & Qualifications​: - Minimum 3 years of work experience managing teams. - Bachelor's Degree; Masters preferred - Experience setting up goals and KPIs - Software knowledge: G-Suite and Atlassian Tools (required) - Language: Armenian (required), English (required) - Ability to work independently and as part of a team - Experience in project management and process implementation skills - Ability to maintain deadlines and ensure high productivity

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