Head of Account Management

SoftConstruct

- Lead, mentor, and manage a team of account managers, ensuring they meet performance and revenue goals - Foster a positive and collaborative work environment to encourage professional growth within the team - Provide regular performance feedback and identify training needs for team members - Build and maintain strong relationships with key clients to understand their business needs and challenges - Act as the primary point of contact for top-tier clients, ensuring their satisfaction and addressing any concerns promptly - Regularly communicate product updates, promotions, and new offerings to clients, ensuring they are well-informed - Develop and execute strategies to improve client satisfaction, retention, and upselling opportunities - Collaborate with the sales, product development, and marketing teams to align business goals and strategies - Analyze client data to identify opportunities for revenue growth and product optimization - Oversee the management of client accounts to ensure timely resolution of issues and excellent service delivery - Monitor account performance, ensuring clients are maximizing the value of the company’s products and services - Conduct regular business reviews with clients to assess satisfaction and gather feedback for continuous improvement - Prepare regular reports on account performance, client satisfaction, and team metrics for senior management - Use data analytics to identify trends and implement strategies for client retention and growth - Monitor market trends and competitors to inform business strategy - Work closely with internal teams, such as product management and customer support, to ensure client needs are met - Collaborate with the marketing team to develop and implement promotional campaigns aimed at client engagement and retention

- Bachelor's degree in Business Administration, Marketing or any related field - At least 3 years of working experience in account management for the iGaming/Web 3 industry - Proficiency in English, Russian and Armenian languages - Proven experience in leading and managing teams - Excellent communication and interpersonal skills - Strong problem solving and negotiation skills - Proficiency in CRM tools and data analytics - Detailed and customer service oriented

Apply here https://peopleforce.softconstruct.com/careers/v/1382-head-of-account-management Please mention in your application that you have learned about this position from MyJob.am