Guest Relations Manager

The Alexander Yerevan Hotel

- Ensure constant quality and service excellence through personalized approach - Check the arrival list, identify the top VIPs, prepare the personalized welcome letters - Assign amenities and follow up on their delivery - Anticipate guest needs and personalize services based on preferences, previous stays, and special occasions (e.g., birthdays, anniversaries) - Liaise with departments (Concierge, Housekeeping, F&B, SPA) to ensure prompt service delivery and special requests are fulfilled - Handle guest complaints and service issues with discretion, empathy, and efficiency - Respond to requests from guests and follow up to ensure satisfaction - Train and supervise guest relations staff - Other related duties as assigned

- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field - At least 2 years work experience in relevant position - Excellent problem-solving and multitasking skills - Ability to work under pressure - Excellent written and verbal communication skills - Excellent knowledge of Armenian, Russian and English languages

All interested and qualified candidates are welcome to email their CV to: anna.arzumanyan@thealexanderyerevan.com. Please mention in your application that you have learned about this position from MyJob.am