Customer Support Representative

Optimum Partners -Armenia

- Provide seamless customer support across multiple platforms, ensuring users satisfaction - Address inquiries, troubleshoot issues, and guide users through product features and account management - Offer clear, concise information for account-related questions - Use agile project management tools to document and track issues for resolution - Collaborate with other teams to resolve customer concerns efficiently - Refer to proper team and business documentation for troubleshooting - Maintain detailed customer interaction records and follow up as needed - Maintain a positive, empathetic, and professional attitude in all interactions

- English Proficiency (mandatory B2+) - We communicate in English, so if you're not comfortable sharing ideas or jokes, it might not be the right fit. B2 level English? You'll fit right in - Experience in a related field - Problem-Solving Strong analytical skills to turn challenges into solutions - Adaptability & Collaborative Mindset : Join our global team where different perspectives spark creativity. If you’re excited to collaborate and have fun, you’ll fit right in

Send your CV to recruitment.armenia+CSR2503@optimumpartners.com (MAKE SURE TO USE EMAIL AS PROVIDED). Include job title as the subject line being “Customer Support Representative - CSR2503” Please mention in your application that you have learned about this position from MyJob.am