Quality Control Analyst | VBET

SoftConstruct

- Conduct detailed reviews of team members' work, including chats, calls, emails, and internal messages, identifying errors, documenting, and reporting them - Verify the processing and compliance of requests transferred to other departments, ensuring they meet all mandatory requirements - Ensure timely and accurate responses to forwarded requests - Monitor and record the quantity of work completed by employees - Collaborate closely with Skin Leads and Deputy Heads to quickly resolve recurring issues and improve workflows - Establish performance standards for employees in cooperation with Skin Leads - Participate in the ongoing development of operators - Prepare and submit monthly quality reports to the department head - Attend monthly quality control meetings and summarize recorded results - Maintain continuous communication with Skin Leads through internal communication channels, discussing observations and suggestions for process improvements - Provide feedback and reports on employees' performance when required - Report website issues or errors to Skin Leads and Deputy Heads for resolution

- Bachelor's degree - Experience in customer service (mandatory) - Excellent knowledge of Russian and English - Proficiency in using computers and office equipment - Strong negotiation and communication skills - Objection-handling skills - Ability to work under high workload - Capability and willingness to multitask effectively - Ability to make quick decisions in stressful situations - Time management skills and commitment to corporate culture and respectful communication

Apply here https://peopleforce.softconstruct.com/careers/v/1681-quality-control-analyst-vbet/ Please mention in your application that you have learned about this position from MyJob.am