Customer Support Specialist

Podcastle AI

- Respond to customer inquiries and provide prompt, courteous, and accurate support via various channels (e.g., chat, email, Discord, Twitter) - Assist customers with product setup, troubleshooting, and general inquiries - Proactively address customer concerns and resolve issues in a timely manner - Escalate complex or unresolved cases to the appropriate internal teams, including QA, developers, and Product Managers, for thorough investigation and resolution - Effective communication and collaboration with these key stakeholders are critical to the success of this role, ensuring that customer issues are properly addressed and resolved in timely manner - Maintain a comprehensive knowledge base of our products, services, and policies - Continuously improve customer support processes and contribute to Help Center articles - Utilize Intercom or similar customer support software to manage customer interactions and maintain accurate records

- Hands-on experience as a Customer Support Specialist or similar role for at least one year - Excellent written and verbal English communication skills with a customer-centric approach - Strong problem-solving and analytical abilities - Familiarity with Intercom or similar customer support software is highly desirable - Ability to multitask and manage time effectively in a fast-paced environment - Strong attention to detail and organizational skills - Patience, empathy, and a genuine desire to help customers.

Apply here https://podcastle.bamboohr.com/careers/38?source=aWQ9Mjc%3D Please mention in your application that you have learned about this position from MyJob.am