IT Incident Management Specialist

Ameriabank CJSC

- Perform works of the IT Incident Management Division - Perform IT incident resolution works - Follow up on IT Incidents - Collaborate with IT teams - Register IT incidents, collaborate with the responsible teams for the root cause analysis (RCA) - Interact with all structural and territorial units to achieve high performance by the company - Perform other duties in line with the job description

- University degree in computer science - At least 2 years of work experience - Experience in addressing software and hardware problems - Knowledge of web-related programs - Good Windows user - Knowledge of ITIL processes Deep understanding of ITIL principles, especially Incident Management, Problem Management, Change Management - Knowledge of ITSM (Information Technology Infrastructure Library) tools Knowledge of IT Service Management (ITSM) tools such as JIRA - Basic understanding of various IT areas (network, application, infrastructure) - Basic knowledge of monitoring and alerting tools such as Zabbix, DataDog or similar - Basic knowledge of cloud technologies such as AWS, Azure or Google Cloud - Fluency in Armenian and Russian; good knowledge of English - Ability to work under pressure with attention to detail and quick response to changing circumstances - Ability to make decisions under pressure - Team player - Communication skills - Commitment to work and sense of responsibility - Troubleshooting skills

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