Customer Support Manager

SoftLand LLC

- Lead and mentor customer support representatives - Develop and implement customer service policies and procedures - Oversee the daily operations of the customer support team, ensuring efficient and effective handling of customer inquiries and issues - Analyze customer feedback and service metrics to identify areas for improvement - Develop strategies to prevent future issues and improve overall service quality

- Proven experience as a Customer Support Manager or similar role - Experience in managing a high-performing customer support team - Fluency in English, knowledge of other languages ​​will be a plus - Excellent communication and interpersonal skills - Problem-solving and conflict resolution abilities - Analytical skills to interpret data and make informed decisions

Apply here https://softland.bamboohr.com/careers/54 Please mention in your application that you have learned about this position from MyJob.am