Front Desk Manager

FYM Management

- Attend all guests approaching the front desk in the procedure of check-in/check-out - Process all payment types such as room charges, cash, checks, debit, or credit - Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied and recording it - Ensure that all rooms are available to the Housekeeping and other departments in due - Coordinate and supply guests with directions, information regarding property and local areas of interest, maintain information on prices, rates, specials, packages, programs, etc - Run daily reports (number of arrivals, departures), identify special requests, and check the accuracy of reports - Display a high level of integrity and professionalism in both dealing with guests and employees - Follow all company policies

- High proficiency in speaking and writing Armenian, English and Russian languages - Customer service drive with outstanding communication and active listening skills - Excellent problem-solving and multitasking skills - Ability to learn and orientate quickly - Positive, pragmatic, professional attitude with good interpersonal skills - Time management skills

All interested candidates are welcomed to send their CVs to careers@fymman.com mentioning the name of the position in the subject line. Please mention in your application that you have learned about this position from MyJob.am