Technical Writer

Synergy International Systems

- Work with internal teams to obtain an in-depth understanding of software and the documentation requirements - Learn complex concepts, and communicate the information in a way that is engaging and understood by users - Produce and maintain quality documentation, including: User Guides, How-to Guides, Training Manuals, etc. - Collect, organize and assimilate source information for user manuals, technical documents, and other types of documentation to be prepared and delivered by the team - Carry responsibility for writing, editing, and formatting technical documents - Develop graphical content (screenshots) and drawings that accurately describe elements of technical documents

- 2 years of experience with explaining technical data and information in simplistic language for end users of complex IT systems - Experience with collecting and converting data into a written narrative - Experience with Microsoft Office, Adobe Acrobat, and graphics tools (e.g. SnagIT) - Ability to be detail-oriented, flexible, proactive, adaptive to changing client priorities, and responsive to ad-hoc requests - Excellent oral and written communication skills, ability to meet tight deadlines - Proficiency in English, fluency in French is highly desirable

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