Senior Customer Success Specialist (Night Shift)

SQUARE SIGNS ARMENIA

- Take end-to-end responsibility of reforlving customer issues in a professional and timely manner by phone, email and chat - Respond to customer queries promptly, ensuring customers receive high-quality customer support - Handle and resolve a variety of inquiries, such as sending extra information about the product, handling returns and refunds, warranty exchange queries, order tracking, delivery issues, etc - Manage a large volume of incoming calls and messages - Effectively communicate information with customers and operational team members - Provide after-sales support by assisting with extra information provided on product use, installation and maintenance - Keep records of customer interactions, process customer accounts and file documents - Build sustainable relationships and trust with customer accounts through open and interactive communication - Guide and support new colleagues in their adaptation process - Participate in the creation or revision of customer service procedures, guidelines, policies and metrics in order to continuously improve customer experience; make improvement suggestions based on findings from customer interactions, if any

- Manage a large volume of incoming calls and messages - Take end-to-end responsibility of resolving customer issues in a professional and timely manner by phone, email and chat - Respond to customer queries promptly, ensuring customers receive high-quality customer support - Handle and resolve a variety of inquiries, such as sending extra information about the product, handling returns and refunds, warranty exchange queries, order tracking, delivery issues, etc - Effectively communicate information with customers and operational team members - Provide after-sales support by assisting with extra information provided on product use, installation and maintenance - Keep records of customer interactions, process customer accounts and file documents - Build sustainable relationships and trust with customer accounts through open and interactive communication - Guide and mentor new employees in their adaptation process, oversee their work and progress - Participate in the creation or revision of customer service procedures, guidelines, policies and metrics in order to continuously improve customer experience; make improvement suggestions based on findings from customer interactions, if any

If you are interested in joining our growing team, please send your CV to hr@squaresigns.com. Please indicate “Senior Customer Success Specialist (Night Shift)” in the subject line of the email Please mention in your application that you have learned about this position from MyJob.am