Guest Relations Manager

Jellyfish Yerevan

- Coordinate and manage communication between guests and staff - Handle the arrival and departure of guests - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction - Assign tasks appropriately and implement control schedule daily - Appraise team’s performance and produce reports - Implement plans to improve customer satisfaction - Inform guests about updates of services

- At least 2 year of working experience in the Hospitality Department - Excellent customer service skills - Great leadership skills - Knowledge of CRM systems - Knowledge of Armenian, English and Russian languages - Excellent organizational and time-management skills

Interested candidates are welcome to send their CV to hr@jellyfish.am indicated the position title in the subject line. Please mention in your application that you have learned about this position from MyJob.am

Salary: From 500000 AMD Net a month