Help Desk Specialist/ Night Shift

Fastex

- Respond to user inquiries and issues - Troubleshoot hardware, software, and network-related problems, escalating when necessary to appropriate departments - Log, track, and manage requests - Ensure timely and effective resolution of support tickets, meeting internal service level agreements (SLAs) - Follow up with customers to ensure their technical issues are resolved to satisfaction. Collaborate with the other team to manage and resolve more complex issues - Provide feedback to the product and development teams on recurring issues or user challenges to drive continuous improvement

- Bachelor’s degree in Information Technology or related field - Strong technical knowledge of computer systems and software - Excellent communication and interpersonal skills - Experience with help desk software and ticketing systems - Customer-oriented mindset with a focus on delivering high-quality service

Apply here https://peopleforce.softconstruct.com/careers/v/1495-help-desk-specialist-night-shift Please mention in your application that you have learned about this position from MyJob.am