Reliability and infrastructure engineer

Optimum Partners -Armenia

- Technical Support: Respond to and resolve user inquiries and issues Troubleshooting: Diagnose and troubleshoot basic hardware, software, and network problems - Incident Logging: Record, track, and document the resolution process for each issue in the ticketing system - Equipment Setup: Assist with the setup and configuration of desktops, laptops, printers, and other peripherals - Account Management: Perform tasks such as password resets, account creations, and permission changes - System Monitoring: Monitor IT systems and escalate issues to senior staff when necessary - Documentation: Maintain knowledge base articles and technical documentation for end-users - Customer Service: Provide a high level of support

- Education: Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field - Experience: 0-2 years of experience in an IT support or helpdesk role (internships included) - Good understanding of Windows/Mac and Linux operating systems - Familiarity with common productivity tools (e.g., Microsoft Office, email clients) - Knowledge of networking fundamentals (e.g., TCP/IP, DNS) - Experience 0with ticketing systems is a plus - Strong communication and interpersonal skills - Ability to work under pressure and prioritize tasks - Eagerness to learn and develop technical skills

You can send your CV via recruitment.armenia@optimumpartners.com by mentioning job title in subject line Please mention in your application that you have learned about this position from MyJob.am