Business Analyst / UX Researcher

Ucraft

- Identify key touchpoints of the users that should be targeted for research - Design and conduct UX research, including surveys, interviews, and usability testing to evaluate the entire user journey, identifying pain points and opportunities for enhancement - Analyze user experience and user flows to identify areas for improvement - Collaborate with the Product team and UX team for prototype testing and other user experience analysis tasks - Establish indicators to track the product and develop reporting formats for business purposes - Define, monitor, and update key acquisition, engagement, retention, and monetization metrics - Work with stakeholders (Product Team, Marketing Team, etc.) to meet their user experience research needs and report the results back to the stakeholders - Prepare and deliver timely reports on product performance and UX research findings to stakeholders - Follow up on the implementation of recommended changes based on research insights - Develop research guidelines and templates for consistent use across the organization

- Proven experience in developing SaaS products - At least three years of experience in business analysis, product management, or a similar role - At least two years of experience with qualitative research-heavy projects - Familiarity with product management strategies and methodologies - Strong analytical skills and experience with data-driven decision-making - Proficiency in qualitative and quantitative research methodologies (interviews, observations, surveys, etc.) and tools - Excellent interpersonal communication skills - Ability to translate business needs into research tasks and back. - Ability to work collaboratively across departments and manage multiple tasks simultaneously - Bachelor's degree in Business Management, Psychology, or a related field. - Fluency in Armenian and English, both written and oral - Keen interest in product design and development

Apply here https://jobs.ucraft.com/jobs/Careers/539651000010021060/UX-Researcher?source=CareerSite Please mention in your application that you have learned about this position from MyJob.am