Sales and Service Specialist in Akhuryan SC
Company
Viva (Viva Armenia CJSC)
Category
Job Address
Application Deadline
Sales & Marketing
Akhuryan, Armenia
31/10/2024
Responsibilities
- Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation
- Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs)
- Provide technical support in products/services activation/ deactivation procedures
- Sell mobile phones/devices, data devices & accessories
- Provide service to the customers in prepaid / postpaid products, voice and data tariffs
- Prepare reports
- Ensure handling of customer claims and complaint
- Ensure confidentiality of the customer data and the Company activities/ standards
Required Qualifications
- Higher education
- Work experience in the customer service or sales will be an advantage
- Awareness of different transactions in billing systems is a plus
- Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles
- PC skills (Word, Excel)
- Linguistic skills: Armenian, Russian and English languages
- Effective team working and time-management skills
- Good organizational, communication and negotiation skills
- Conflict and stress management skills
Application Procedures
All interested candidates may apply through the following link:
https://www.mts.am/about-us/Career/Jobs-and-Announcements/Vacancies. Only shortlisted candidates will be invited for interview.
Please mention in your application that you have learned about this position from MyJob.am
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