Guest Relations Agent

The Alexander Yerevan Hotel

- Ensure constant quality and service excellence through personalized approach - Check the arrival list, identify the top VIPs, prepare the personalized welcome letters - Assign amenities and follow up on their delivery - Interact with guests during each opportunity (check-in, check-out, breakfast etc.), insure their satisfaction from the stay - Respond to guest requests for every day queries as well as special arrangements or services (e.g., transportation, reservations, etc.) by making arrangements or identifying appropriate providers - Act as a lobby Ambassador during pick times, providing a warm welcome to the Guests and orienting them in the Lobby - Respond to requests from guests and follow up to ensure satisfaction - Other related duties as assigned

- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field - At least 1year work experience in relevant position - Excellent problem-solving and multitasking skills - Ability to work under pressure - Excellent written and verbal communication skills - Excellent knowledge of Armenian, Russian and English languages

All interested and qualified candidates are welcome to email their CV to: anna.arzumanyan@thealexanderyerevan.com Please mention in your application that you have learned about this position from MyJob.am