B2B support and operation specialist

SoftConstruct

- Organize and prioritize work on daily basis - Analyze and monitor registered incidents on daily basis - Enhance partner service satisfaction through tickets, mails, skype, etc. to foster customer relationships - Report daily the incident problems, analyze common complaints and problems, mention the reported and resolution times, the description of the matters, the solvers and the priorities of each case - Walk the customer through the problem-solving process - Share reports about daily done/resolved tickets/cases, after each shift

- Experience in the field is a plus, MS Office literacy - Spoken and written fluency in the English, Armenian and Russian languages - Strong self-organizational skills - Communication skills, flexibility, ability to work in a team - Incident Management process knowledge - Knowledge of Jira ticketing system, MS office, mailing system - Ability to prioritize the tickets/multitask - Following-up with customers to ensure full resolution of issues - Ability to work in shifts

Apply here https://peopleforce.softconstruct.com/careers/v/1311-b2b-support-and-operation-specialist Please mention in your application that you have learned about this position from MyJob.am