Customer Care Specialist/Evening Shift

10Web

- Manage large amounts of incoming Customer care requests - Build sustainable relationships and trust with Customers through open and interactive communication - Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services - Determine Customer issues by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources, and provide appropriate solutions and alternatives within the time limits - Follow up to ensure resolution by providing accurate, valid, and complete information - Follow standard processes and procedures - Identify, prioritize and escalate (as needed) Customer issues - Stay current with company products, services, changes, and updates - Take the extra mile to engage Customers

- Excellent English writing skills - A tech-savvy with problem-solving skills - Strong customer service and communication skills - An upbeat and positive attitude, with the ability to work both in a team environment and independently - Detail-oriented with the ability to multi-task, prioritize, and manage time effectively - Customer orientation and ability to adapt/respond to different types of characters - Demonstrated proficiency in typing and grammar - Willingness to cooperate with others and work for the greater good

Apply here https://10web.bamboohr.com/careers/48?source=aWQ9Mg%3D%3D Please mention in your application that you have learned about this position from MyJob.am