Front Desk Agent

ibis Yerevan Center

- Carry out all operations concerning guest arrival and departure in compliance with internal procedures - Inform guests about the formalities, any special conditions relating to their stay and the services available - Ensure that all guest documentation is up-to-date and available - Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty - Handles any guest complaints and provides a rapid solution - Promote the brand and/ or Group's loyalty programs to guest - Pass the information to other departments as necessary and to the other members of the department - Ensures that the workplace remains clean and tidy - Know and apply the Hotel's security regulations; - Perform working responsibilities according to the approved shift schedule

- Higher education in the relevant field - Work experience as a Receptionist is a plus - Thorough knowledge of customer service - Proficiency in English and Russian languages, both oral and written - Solid knowledge of MS Office, particularly Excel and Word - Excellent communication skills

Qualified and interested individuals are kindly requested to send their CVs to: h7309-hr@accor.com mentioning the title of the position ("Front Desk Agent") in the subject line of the letter. Please mention in your application that you have learned about this position from MyJob.am