Customer Support Specialist (Farsi speaking)

Golden SB Tech Group

- Maintain a positive, empathetic, and professional attitude toward customers at all times - Respond to customer inquiries and provide product information and assistance in a professional and timely manner, primarily in Farsi - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Identify trends and patterns in customer inquiries and feedback to propose improvements to products, services, and processes - Processing orders, forms, applications, and requests - Stay up to date with product knowledge, company policies, and industry trends to provide accurate and relevant information to customers - Maintain a high level of professionalism and customer service etiquette in all interactions, adhering to company guidelines and standards

- Fluent proficiency in both spoken and written Farsi and English is essential - Proven experience in a customer support or similar customer-facing role - Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely - Empathy and patience when dealing with customers, with a genuine desire to help and resolve their issues - Strong time management and organisational skills, with the ability to handle multiple tasks simultaneously - Flexibility to work in shifts, including evenings, weekends, and holidays, as required

Interested talents are requested to send their CVs to hr@goldensbtech@.com indicating the title of the position in the subject of the letter Please mention in your application that you have learned about this position from MyJob.am