IT Helpdesk Specialist

SarVia Tech

- Provide infrastructure client support for supported Business Units: break-fix support, software installation, small moves, testing and implementation of new technologies. - Managing Microsoft 365 Identity and Security - Mobile Device Management (MDM) using Microsoft Endpoint Manager or other MDM tools. - Provide end-user support via remote service tools and day to day office support.

- Help desk experience and ability to provide technical and end-user support - Patience when handling tough cases, ability to switch tasks frequently - 1-2 years or more of IT experience in a support role - Excellent knowledge of written English - Experience administering O365, Exchange, Azure Active Directory and SharePoint environments - Experience with Mimecast or other Secure Email Gateway technology - Solid network troubleshooting skills- TCP/IP concepts and VPN/LAN/WAN /DHCP & DNS - Knowledge in all supported Microsoft Operating Systems (Windows 7,8, 8.1 and 10, Server 2008-2016) and Office products - Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.) - Functional knowledge of Microsoft Exchange on-premise and cloud - Microsoft certifications is a significant advantage

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