Customer Service Quality Management Specialist

SmartBet

- Register and manage both formal and informal customer complaints, ensuring they are addressed in a timely and effective manner - Monitor and evaluate the quality of customer service interactions to ensure high standards are maintained across all touchpoints - Study and analyze customer opinions, feedback, and satisfaction surveys to identify trends and areas for improvement - Maintain accurate records of customer complaints, responses, and resolutions, providing regular reports to management on service quality and customer satisfaction metrics - Work closely with the customer support team to suggest and implement improvements to customer service processes, ensuring a positive customer experience - Conduct regular evaluations of customer service satisfaction to ensure alignment with company goals and industry standards - Efficiently prioritize and resolve customer service issues, ensuring the best possible customer experience under all circumstances

- At least 2 years of experience in a Customer Service role, preferably in the iGaming or related industries - At least 1 year of experience in Service Control or Complaint Management - Strong problem-solving skills with the ability to identify issues and implement effective solutions - Excellent time management skills, with the ability to manage multiple tasks and priorities in a fast-paced environment - Proficiency in English and Russian, with strong communication skills to effectively handle customer complaints and feedback

Please send your CV to hr@smartbet.llc Include " Customer Service Quality Management Specialist " in the subject line. Please mention in your application that you have learned about this position from MyJob.am