Customer Success Specialist

Ucraft

- Provide customer support via live chat and email - Help customers understand how to use the product - Identify customer pain points and work with the technical department to address them - Provide feedback on customer experience to product management - Resolve issues in a timely, courteous, and professional manner - Escalate issues to the appropriate department if necessary - Educate customers on new features or changes within the company's products - Track information about customer requests and use this data to improve customer service - Engage in cross team activities with marketing, tech and design teams

- A good knowledge of English/ Russian/ Armenian languages - Excellent communication and writing skills - Relevant experience in similar roles - Experience of working with CRMs will be an asset - Willingness to work on flexible shifts - An ability to deliver an excellent customer service - An ability to work under high pressure and in stressful situations

Apply here https://jobs.ucraft.com/jobs/Careers/539651000010719028/Customer-Success-Specialist?source=CareerSite Please mention in your application that you have learned about this position from MyJob.am