Account Manager

TUMO Center for Creative Technologies

- Develop an excellent understanding of TUMO operations, products and best practice - Serve as a subject matter expert on products features - Build and maintain strong relationships with staff members at all levels of partner organizations - Assist partners with strategic short and long-term planning on a regular basis - Provide coaching and training on TUMO product best practices - Analyze operational data, identify potential issues and proactively address them - Implement creative solutions in collaboration with local partners to improve operations - Act as an escalation point for support tickets related to accounts - Regularly report on center operations to the partner and TUMO’s management - Work closely with the TUMO Quality Assurance team to schedule KPI evaluations - Contribute to the improvement of internal processes as part of TUMO International team

- A passion for education and innovation - At least 3+ years of relevant experience in customer management or account management role - Excellent project management skills with strict attention to detail - Ability to anticipate partner needs and take proactive steps to address risks and issues - Strong problem-solving skills and a demonstrated ability to overcome challenges - Excellent English language communication skills (written and verbal) - Proficiency in Excel and PowerPoint - Strong interpersonal and organizational skills - Ability to learn quickly and adapt to new challenges - Willingness to travel regularly

Apply here https://tumo.zohorecruit.com/recruit/Apply.na?digest=u.rnQc4UNejmegSKhdVYvOCXzZ2ACJ0PGwkTRYZEuao-&embedsource=CareerSite Please mention in your application that you have learned about this position from MyJob.am