Transformation delivery lead

Information Systems Agency of Armenia

- Act as a coach and mentor to a team of change agents, providing guidance and support throughout the transformation process - Lead the transformation initiative across 12 critical life events, working closely with relevant Ministries and stakeholders - Develop and execute a strategic transformation roadmap, addressing both legal and technical requirements - Support the team to conduct comprehensive discovery phases to identify and understand citizen needs and concerns for each life event - Draft prioritized transformation roadmaps that outline necessary changes and improvements - Form and manage 'rapid response' technical teams to deliver MVPs (minimum viable products) that address key pain points - Oversee the development and implementation of solutions, ensuring alignment with the RA Government's digitalisation strategy and standards - Build regular reporting mechanisms to manage and escalate issues in a timely manner - Build and maintain strong relationships with Ministries, government bodies, and other stakeholders - Communicate effectively with stakeholders to ensure their needs and expectations are met throughout the transformation process - Facilitate change management practices to ensure smooth adoption of new processes and technologies - Identify and mitigate risks associated with the transformation initiatives, ensuring successful outcomes

- Proven experience in consultancy and managing large-scale transformation projects - Extensive experience in implementing change within complex environments - Strong understanding of public administration and citizen service delivery - Digital product design knowledge, agile working is a plus - Excellent leadership and team management skills, with the ability to coach and mentor effectively - Strong analytical and problem-solving abilities, with experience in drafting strategic roadmaps - Proven project management skills, including the ability to manage multiple projects simultaneously - Exceptional communication skills, with the ability to engage and influence stakeholders at all levels - In-depth knowledge of digital transformation strategies and frameworks - Familiarity with the RA Government's digitalisation strategy and standards - Excellent written Armenian, spoken and written - Knowledge of English, spoken and written

To apply for the position the applicants must send their CV to the mail address hr@isaa.am. Please mention in your application that you have learned about this position from MyJob.am