Front Desk Manager

Nova Hotel Yerevan

- Attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures - Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it - Ensure that all rooms are available to the Housekeeping and other departments in due - Coordinate and supply guests with directions, information regarding property and local areas of interest, maintain information on prices, rates, specials, packages, programs, etc - Run daily reports (number of arrivals, departures), identify special requests and check the accuracy of reports - Display a high level of integrity and professionalism at all times in both dealing with guests and employees - Follow all company policies

- Customer service drive with outstanding communication and active listening skills - Excellent problem-solving and multitasking skills - Excellent written and verbal communication skills - High proficiency in speaking and writing Armenian, English and Russian languages - Ability to learn and orientate quickly - Positive, pragmatic, professional attitude with good interpersonal skills - Time management skills

All qualified and interested candidates are welcome to send their detailed Resume/CV to guests@novahotel.am e-mail address. Please mention in your application that you have learned about this position from MyJob.am