Technical Support Specialist

Dial Tel LLC

- Provide first-line technical support to customers via phone, email, or chat regarding telecom products and services - Diagnose and troubleshoot technical issues related to network connectivity, hardware, software, and configurations - Escalate complex issues to higher levels of support or engineering teams as needed, while ensuring timely resolution - Collaborate with cross-functional teams to resolve escalated issues and improve overall customer satisfaction - Stay updated on new telecom technologies, products, and services to provide accurate information to customers - Fulfil other technical tasks as required.

- Minimum of 2 years of proven working experience in a similar role - Solid knowledge of telecom networks, protocols, and infrastructure - Excellent troubleshooting skills and ability to analyze complex technical issues - Customer-oriented mindset with outstanding communication and interpersonal skills - Good command of English and Russian languages.

You can also send your CV to hr@dialtel.net Please mention in your application that you have learned about this position from MyJob.am