Marketing & Customer Support Assistant

Ably LLC

- User Communication: Respond to customer inquiries via email and social media channels promptly and professionally. - Conduct follow-up phone calls to address user needs and concerns when necessary - Order Monitoring: Track the status of customer orders to ensure accurate and timely delivery. Coordinate with team members and logistics partners to resolve any delivery issues - Customer Feedback: Make outbound calls to gather user feedback and identify potential improvements - Team Collaboration: Collaborate with colleagues and other departments to enhance the customer experience - Other Duties: Perform additional tasks as required to support the team and improve workflow efficiency

- Bachelor's degree in Service, Philology, Communications, or a related field - Experience in customer support or related roles is an advantage - Proficiency in Armenian, Russian, and English (both written and verbal) - Willingness to work in a challenging startup environment - A customer-centric mindset with a focus on delivering effective customer support. Strong problem-solving skills, with the ability to address and resolve issues both independently and collaboratively - Excellent organizational skills to manage deadlines effectively

If you're passionate about customer service and meet the qualifications listed above, we encourage you to apply. Join our dynamic team and help drive our growth in an exciting and challenging startup environment. Please send your CV to career@ably.am, mentioning the title ''Customer Support Specialist'' in the subject line. Please mention in your application that you have learned about this position from MyJob.am