1st Line Support Desk Engineer

TUMO Center for Creative Technologies

- Efficiently prioritize and re-prioritize tasks as necessary, ensuring the most critical issues are addressed first - Maintain patience and perseverance when faced with technical challenges, demonstrating a commitment to finding solutions - Innovatively approach technical challenges with out-of-the-box thinking to develop effective solutions - Work effectively as a team player, contributing to a positive and collaborative work environment with a "can-do" attitude - Exercise sound judgment in determining the best solutions to technical problems, providing clear justification for decisions - Be comfortable asking for assistance when needed, fostering a supportive team culture - Advocate for continuous improvement by regularly re-evaluating existing processes and methods, being open to change and development - Contribute ideas and suggestions for improving TUMO's IT systems - Communicate effectively in both written and verbal formats, ensuring clear and concise information is shared with team members and stakeholders - Work towards meeting deadlines, demonstrating a strong ability to manage time and resources effectively - Display a passion for achieving excellence in your work, striving to meet high standards in all tasks - Continuously seek to understand and define "what good looks like," ensuring quality in every aspect of your work

- Provide MacOS computer setup and support for both staff and student computers - Manage Windows 10 and 11 setup and support for staff computers - Administer Google Workspace for user management and support - Perform repairs on iMacs, MacBooks, or Microsoft-based desktop and laptop computers - Configure networking, operating systems, and security parameters to ensure smooth operation - Conduct basic troubleshooting of Audio-Visual devices, including MIDI keyboards, digital cameras, tablets, projectors, sound systems, and wireless microphones - Create and manage users in Microsoft Active Directory, both on-premises and in Azure environments

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