Head of Branch Network Management Department

Evocabank

- develop and execute strategies to optimize branch performance, growth, and customer service - implement and enforce operational policies and procedures across the branch network - oversee the daily operations of all branches, ensuring efficient and effective service delivery - track key performance indicators (KPIs) for branch performance - analyze branch performance data and implement improvements to achieve business goals - ensure branches deliver exceptional customer service and address any issues or concerns promptly - develop and implement customer service initiatives to enhance client satisfaction and loyalty - build and maintain relationships with key stakeholders, including customers, suppliers, and partners - represent the branch network in internal and external meetings and forums - manage and mentor branch managers and staff, fostering a high-performance culture - provide regular reports on branch performance, and issues to senior management - develop and present strategic recommendations based on branch performance analysis

- bachelor's degree in Business Administration, Management, Finance, or a related field (Master's degree or MBA can be advantageous) - at least 3 years of experience in a leadership position managing multiple branches or locations - experience in overseeing branch operations, developing and implementing operational strategies, and managing branch performance - in-depth knowledge of branch operations, including process optimization and best practices - strong understanding of financial management, including budgeting, forecasting, and financial analysis - strong problem-solving skills to address operational challenges and implement effective solutions - advanced leadership skills with the ability to manage, mentor, and motivate branch managers and staff - ability to monitor financial performance, and ensure profitability - commitment to delivering exceptional customer service and addressing customer needs effectively - ability to build and maintain relationships with customers, suppliers, and other key stakeholders - ability to navigate and lead through change and adapt to evolving business environments - commitment to ongoing professional development and learning - excellent command of Russian and English

Please send your CV to cv@evoca.am by indicating "Head of Branch Network Management Department" in the subject line of the e-mail. Please mention in your application that you have learned about this position from MyJob.am