Customer Success Strategy and Operations Analyst

ServiceTitan

- Analyze data using tableau to generate insights around drivers of organizational outcomes (ex: what are the leading causes of customer churn, what are the drivers of product adoption) - Review and prioritize requests from CS leaders for new reports, process changes, system enhancements - Conduct preliminary discovery exercises to evaluate the impact and benefit of requests received from our business stakeholders - Partner with other members of the CS Strategy & Ops teams to develop comprehensive insights around root causes for churn, opportunities for revenue growth, and more - Work with digital engagement tools such as Gainsight Journey Orchestrator, Matik, and Marketo to refine automated points of customer outreach on behalf of Customer Success

- 2+ years of experience in Revenue Operations, Customer Success, or Business Process Improvement roles in a B2B SaaS organization - Proven experience and capabilities with tableau/BI Tools and SQL to generate reporting - Proficiency in managing priorities in a fast paced environment - Experience working with cross-functional stakeholders in Customer Success, Finance, IT, and Sales - Experience with Salesforce and an understanding of common workflows - SQL queries and tableau dashboard/report creation - Experience using customer template automation tools (Matik) - Salesforce and Gainsight

Apply here https://servicetitan.wd1.myworkdayjobs.com/ServiceTitan/job/Yerevan-Armenia/Customer-Success-Strategy-and-Operations-Analyst_JR108476 Please mention in your application that you have learned about this position from MyJob.am