Customer Retention Specialist/VBET

SoftConstruct

- Respond to customer inquiries via phone communication in a professional and courteous manner. - Identify and assess customer needs to provide appropriate solutions and assistance - Handle customer complaints and escalations with empathy and efficiency, striving for first-call resolution whenever possible - Provide product information, troubleshooting assistance, and guidance to customers to enhance their understanding and usage of our offerings - Document customer interactions, including issues raised, solutions provided, and any follow-up actions required, in the customer support system

- A bachelor’s degree in business, marketing, communications, or a related field - Fluent in Russian language like a native - Experience in customer service, sales, or marketing, often through internships or entry-level positions will be plus - Strong communication and interpersonal skills - Basic understanding of customer relationship management (CRM) software - Problem-solving abilities - Analytical skills to interpret customer data and feedback - Customer-focused attitude, attention to detail, and ability to work in a team

Apply here https://peopleforce.softconstruct.com/careers/v/1253-customer-retention-specialist-vbet Please mention in your application that you have learned about this position from MyJob.am