Customer Retention Specialist/VBET

SoftConstruct

- Communicate effectively with clients and suggest our products with their benefits - Observe and analyze client behavior during call - Gather information about customer complaints - Use client input to develop effective retention strategies - Negotiate with customers in order to renew contracts and keep their business ongoing for long run partnerships - Meet with the sales team to discuss ways to retain customers and attract new ones - Present customer reports to higher management - Develop positive customer and business associate relationships - Do other duties as assigned

- Bachelor's degree in sales, marketing , or a similar field is required - At least 2 years of experience in a customer service role - Knowledge of fluent Armenian and Russian is required, knowledge of English is an advantage - Outstanding customer service skills - Strong interpersonal and communication skills - Time management and organizational skills - Customer service oriented, detail oriented and sociable person - Advanced organizing abilities are required - Strong ability to resolve conflicts - Comprehensive understanding of sales and marketing software.In stressful conditions, the ability to stay cool and professional

Apply here https://peopleforce.softconstruct.com/careers/v/881-customer-retention-specialist Please mention in your application that you have learned about this position from MyJob.am