Kapan Center Workshops Team Manager
Company
TUMO Center for Creative Technologies
Category
Job Address
Application Deadline
HR Management and Trainings
Kapan, Armenia
21/09/2024
Responsibilities
- Planning of workshops and related activities, including arranging for necessary materials, facilities, and equipment
- Setting goals and objectives for Workshop Leaders.
- Ensuring that the team meets or exceeds all KPIs
- Setting employee performance goals and objectives according to the company's policy
- Streamlining the operations and management of TUMO Workshops to ensure delivery against agreed benchmarks of student success, quality assurance, and efficiency
- Acting as an escalation point for any issues pertaining to workshop delivery or people management
- Providing effective management to Workshop Leaders, ensuring that they develop students’ skills through the delivery of exceptional workshops
- Fostering effective cooperation with other TUMO Centers’ Workshops Team Managers
- Sharing monthly schedules with corresponding stakeholders
- Ensuring overall team adherence to and achievement of quality control checks, upholding the standards for workshop delivery and student evaluation across the team
- Overseeing the logistical arrangements for the workshops across all TUMO centers, including center travel, accommodations and transportation
- Implementing Service Improvement Plans with agreed improvement measures and monitoring achievement against those measures
- Addressing technical issues by opening and following up on tickets
- Channeling various requests from Operations/Students.
Required Qualifications
- Leading and motivating Workshop Leaders providing guidance and support, and ensuring that they meet or exceed their individual performance targets
- Ensuring adherence to designated workshop schedules by managing team schedules and liabilities (including sick leave, annual leave etc.)
- Ensuring constructive feedback to all team members, such as holding regular 1n1 meetings with the team
- Ensuring effective communication and collaboration within the Workshops team and across other departments
- Ensuring compliance with company policies and procedures related to people management
- Fostering a team culture that aligns with TUMO's values and promotes positivity and support
- Recruiting, hiring, and training Workshop Leaders.
Application Procedures