IT Administrator, Service Desk (all genders)

TeamViewer Armenia

- Provide comprehensive support to all company departments, being the primary point of contact for internal IT issues via the IT Service Desk hotline - Resolve help desk tickets efficiently within established SLAs by diagnosing, troubleshooting, and resolving technical issues - Create and escalate tickets to relevant teams for complex technical issues - Assist the internal IT department in various tasks and projects to ensure smooth operations and effective support services - Working hours are from 18:00-09:00 (night shift only) - Working days for the first week are - Monday, Wednesday, and Friday. For the second week are - Tuesday and Thursday

- Hold a university degree in Computer Science, Telecommunications, or a related field. Preferably, possess at least 1 year of professional experience in technical support roles - Mandatory fluency in English, both spoken and written, to effectively communicate with internal stakeholders and teams - Demonstrate a good understanding of Windows® 10, along with basic knowledge of Active Directory, Networking, and Operating systems - Strong communication skills combined with a passion for assisting people in resolving technical issues - Exhibit excellent problem-solving skills, take ownership of assigned tasks, and deliver timely and accurate results - Ability to work independently while effectively collaborating with remote teams in a fast-paced environment - Prior experience with ticketing systems such as FreshService is considered advantageous

Apply here https://careers.teamviewer.com/job/Yerevan-IT-Administrator%2C-Service-Desk-%28all-genders%29-0018/972328155/ Please mention in your application that you have learned about this position from MyJob.am