Call Center Operator

TUMO Center for Creative Technologies

- Manage large amounts of inbound and outbound calls in a timely manner - Provide satisfactory answers to the callers’ queries and concerns - Follow communication manners when handling different topics - Identify callers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Arrange the calls redirections in a timely manner - Assist TUMO applicants with registration process, provide accurate information and coordinate all registration related tasks - Guide callers to correctly navigate through TUMO website for registration and provide full support to the callers to input the applicants’ details in the waiting list online - Meet personal/team qualitative and quantitative targets - Help to train new employees and inform them about TUMO policies and procedures - Prepare and submit to the direct manager different kinds of reports, suggestions and comments - Make sure that Call Center working processes are implemented in accordance with established standards and procedures

- Strong communication skills - Ability to effectively handle stressful situations, good problem solving skills - Competent in data entry & data base maintenance - Ability to work in a fast paced and multi-disciplinary environment - Ability to work well both independently and as the team member of a large workforce - Detailed oriented - Good organizational and multi-tasking ability - University degree from a leading institution of higher education is preferable - Excellent knowledge of Armenian language, as well as good knowledge of Russian and English

Apply here https://tumo.zohorecruit.com/recruit/Apply.na?digest=u.rnQc4UNejmegSKhdVYvJ6x6ICWXyKapRwQh2mREJo-&embedsource=CareerSite Please mention in your application that you have learned about this position from MyJob.am