B2B Support Specialist (day-night shift)

IQ Soft

- Have a clear understanding of the workflows and needs of partners - Keep the record of customers and follow up with them on a timely basis for a better customer experience - Gather careful data points for each issue and make a thoughtful and elegant resolution - Walk the customer through the problem-solving process - Maintain communication with partners and ensure an excellent user experience - Provide timely support on better understanding and using products - Analyze, track and resolve customer questions and needs in a prompt manner to ensure the highest level of client satisfaction - Prioritize tasks based on the severity of issues and the level of impact on customers - Answering all online referrals via email, skype and chat - Solving technical questions and issues with the Development department - Live chat support - Analyzing and monitoring of registered tasks on daily basis - After each shift to share reports about daily activities

- Perfect writing and communication skills in English - Experience in a support role (preferably with B2B) is a plus - Organizational, research, and time-management skills - Strong troubleshooting and problem-solving skills - Ability to listen and understand the information and ideas presented by the partners - Ability to work in teams, build relationships quickly and effectively and work under pressure - Strong self-organizational and communication skills - Incident Management process knowledge - Patience when handling tough cases - Knowladge of other languages (beside English and Armenian) is a big plus - Familiarity with gaming industry is a plus

Qualified candidates are welcomed to apply for the job by submitting a CV to info@iqsoft.am email address with a note of "B2B Support Specialist (day/night shift)" in the subject line. Please mention in your application that you have learned about this position from MyJob.am