Front Office Agent

The Alexander Yerevan Hotel

- Attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures - Use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly - Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it - Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the system and available to the Housekeeping and other departments in due time - Do a proper cashier closer and to ensure a complete handover between the shifts - Perform any other job related duties as assigned

- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field - At least 1 year work experience in relevant position - Excellent problem-solving and multitasking skills - Ability to work under pressure - Excellent written and verbal communication skills - Excellent knowledge of Armenian, Russian and English language - Customer service drive with outstanding communication and active listening skills

All interested and qualified candidates are welcome to email their CV to: anna.arzumanyan@Thealexanderyerevan.com Please mention in your application that you have learned about this position from MyJob.am